Shipping policy
Last updated: 17 October 2026
Your order is sold by LUXURY LLC, trading as JoJo Store, and shipped by standard courier from Guangzhou, China. Our company address in Colorado is not the shipping origin.
Delivery options by destination
We deliver to destinations supported at checkout. The transit estimates below begin when your parcel is handed to the courier. They exclude order preparation: please allow up to 48 calendar hours for processing, followed by an additional 1–3 business days before dispatch.
| Destination | Estimated transit after dispatch | Shipping charge |
|---|---|---|
| United States — excluding Alaska and Hawaii | 7–15 business days | Free |
| Alaska | 15–18 business days | USD 5 per order (remote area shipping fee) |
| Hawaii | 15–18 business days | USD 5 per order (remote area shipping fee) |
| United Kingdom | 10–15 business days | Free |
| European Union — supported destinations | 10–15 business days | Free |
| Canada | 10–15 business days | Free |
| Australia | 10–15 business days | Free |
| Mexico | 10–15 business days | Free |
| Argentina | 10–20 business days | Free |
| Other supported destinations | 10–20 business days | Free |
Shipping charges
Delivery is free to every destination listed above except Alaska and Hawaii, where a remote area shipping fee of USD 5 per order applies regardless of quantity. There is no minimum quantity or order value for free shipping, and we charge no per-item import handling fee. Shipping charges apply per order, and any applicable currency conversion is displayed before payment.
For European Union orders, product prices include applicable VAT. We arrange payment of applicable import charges under our shipping arrangement, so you do not pay further import duties, import VAT or customs-clearance fees on delivery.
Before your parcel leaves
Order preparation has two consecutive stages:
- Payment confirmed → processing completed within 48 elapsed calendar hours.
- Processing completed → parcel dispatched within an additional 1–3 business days.
The processing period is not a promise of dispatch or arrival within 48 hours. Dispatch business days are Monday through Friday, excluding public holidays at the Chinese warehouse. Transit business days follow the courier's operating calendar and exclude weekends and relevant public holidays.
Dispatch location:
Room 306, Building 2, Dongping Yunshan Science and Innovation Park,
Yongping Subdistrict, Baiyun District,
Guangzhou City, Guangdong, China.
We email shipment tracking after dispatch. Your shipping information identifies the courier; tracking scans may take time to appear.
Understanding taxes and import charges
For EU purchases, product prices include applicable VAT. We arrange payment of applicable import charges so you do not pay further import duties, import VAT or customs-clearance fees on delivery.
For other supported destinations, our shipping arrangement covers payable import customs duties. This does not mean those countries have a zero duty rate. Sales tax, VAT and GST are separate from customs duties; any such tax we collect is included in the displayed price or separately disclosed before payment as required for that market.
If a courier requests a charge that this policy says we cover, send the notice to shopify@jojostore.uk. If you have already paid it, provide the receipt so we can arrange reimbursement.
Delays, missing parcels and address corrections
Email shopify@jojostore.uk with your order number if the delivery estimate has passed, tracking suggests a loss, or a parcel marked delivered has not arrived. We investigate with the courier and provide an appropriate resolution, including replacement or refund where required. You are not required to resolve the matter with the courier alone.
We notify you of material delays we become aware of. Where applicable shipping laws require consent to a dispatch delay or cancellation with a prompt refund, we follow those requirements. Our estimates do not remove your rights concerning late or missing goods.
Check the delivery address before paying and contact us promptly about corrections. If incorrect details supplied by you cause a delivery problem, we explain any proposed redelivery charge before obtaining your agreement. Mandatory consumer rights remain unaffected.
Seller: LUXURY LLC, 19718 Applewood Ct, Parker, CO 80138, United States.